Guest Relation Officer ( Female ) &...

Full job description

1. Guest Service Officer (Female)

Details:

• Minimum 3-5 years of experience in Dubai
• Salary: 3000 AED - 3500 AED
• Gender : Female

Responsibilities:

• Provide exceptional service to guests by anticipating their needs and addressing any concerns.
• Handle guest check-ins and check-outs efficiently.
• Assist guests with inquiries regarding hotel services, reservations, and local attractions.
• Ensure guest satisfaction by resolving complaints promptly and professionally.
• Coordinate with other departments to fulfill guest requests and ensure smooth operations.
• Maintain up-to-date information on room rates, current promotions, offers, and packages.
• Collect guest feedback during their stay and upon departure.

2. Receptionist

Requirements:

• Minimum 3-5 years of experience in Dubai

Responsibilities:

• Strong knowledge of front office operations, including room divisions, check-in/check-out, reservations, online bookings, and hotel reviews.
• Check on VIP reservations and complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to-date information on room rates, current promotions, offers, and packages.
• Maintain all guest folios as instructed and note necessary guest likes and dislikes in the appropriate fields on their profile.
• Coordinate with housekeeping for the clearing of rooms.
• Collect guest feedback during guest departure, noting their likes and dislikes.

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month