Guest Service Agent

Full job description

Job Description:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Accommodating general and unique requests.

Qualifications:

• High school diploma or GED.
• 2+ years of experience in the hotel
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Job Types: Full-time, Contract
Contract length: 24 months