We are looking for a bubbly, tenacious, organised and customer oriented individual who can head our Holiday Homes division to provide guests and clients a 5 star holiday homes service, as well as building our holiday homes portfolio to onboard new properties. Role Functions: What the role looks like: Booking management: manage calendar to ensure no overbooking and scheduling bookings accordingly. Market research: understanding and monitoring market trends and changes to ensure listing are set at the correct prices and offering discounts where possible to ensure maximum occupancy of listings Guest relations: responding to enquires, processing reservations, cancellations, disputes and customer complaints. Social media marketing: ensuring our listings are marketed across all social media platforms Liaising and working with building management to ensure correct permits and smooth check ins for client Key responsibilities: collection, handover and storage of property keys. Ensuring a smooth check-in and check-out process for clients liaising and scheduling cleaning, maintenance and any other contractors of the property Raise issue resolution requests and claims against damages and submit supporting documentation/evidence to the team to follow up on these claims Business Development: Source new opportunities for Holiday Home rentals and work towards KPI's to increase our portfolio
Requirements
The ideal candidate will have the following: Holiday Homes/ Short Term Leasing Management Highly skilled in administrative tasks including excel, scheduling and calendar management Real estate experience essential Excellent organisational and communicative skills Presentable Strong outbound sales background Past experience as a real estate broker in a brokerage firm desired
About the company
Rosenheim Luxury Properties is a Luxury Boutique Estate Agency with over 20 years of real estate experience between the two founding partners. A small yet experienced and focused team helps deliver a high-level client-focused customer service. We believe no two clients are the same, each has a unique set of requirements and circumstances. We help guide our clients with a data-driven approach using first hand experience of the buy-side and sell-side in the Dubai real estate market. Rosenheim Real Estate focuses on high-end luxury properties. We don't mean just super expensive properties but those property developments that have been built with luxury in mind. We help our clients make well-informed decisions to choose a property that works best for them. Rosenheim Real Estate is based in Emaar Business Park, off Sheikh Zayed Road in Dubai (UAE). A prestigious office location with every major bank and mortgage lender having a main office in this business park.
