Hotel Bellboy Desk

Assist guests with luggage and packages to their room or loading area. Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed. Deliver messages and runs errands, on and off hotel property.

RESPONSIBILITIES:

• Checks the daily arrival list for guests with special need.
• To be present at the Concierge/Receptiondesk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggages it and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escortsguests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packagesand flowers to guests rooms and other offices.
• Provide items on loanto guest and collect the items back from guest before departure.
• Inform Front Desk Cashierto chargeitems given on loan, in case there is any charges applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coatsand personal items.
• Assist guest with Long term luggage storage requests / Left luggagerequests.
• Update and file the left luggage request form/ Long Term luggage request form.
• Update and file errand cards.
• Update the Luggage movement register.
• Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• To provide an efficient luggage storage, delivery and collection service.
• Perform any other works as and when assigned by the management.