We looking to hire an experienced IT Executive preferably female. who should be responsible for providing support to the end-user on hardware, software, and network-related problems.
Responsibilities:
· Assist all employees with any computer or IT related issues
· Create, add and modify user accounts and services across our various cloud platforms
· Understanding of virtual desktop environment and remote desktop technology
· Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
· Identify, report, and respond to potential cyber security threats
· Setting up advanced network firewalls and switches
· Identify, troubleshoot, resolve, and document end-user system issues requests
· Ensure all requests are resolved promptly and with high-quality results
· Ability to organize, prioritize, and meet established deadlines
· Provide technical documentation for configurations and procedures
· Regularly perform cabling and equipment installation and software installation specially related to Graphic Designing
· Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
· Research, design and deploy new solutions required by end-users
Required skills and experience:
· Excellent communication and personal skills especially in bi-lingual English/Arabic (speak, read and write) preferred
· Minimum 5 years of relevant experience in a help desk/IT support role
· Certifications such as A+ / Network + / Microsoft are preferred
· Experience in the set-up, configuration, and use of computer hardware, software, and networks
· Ability to communicate technical issues to technical and non-technical employees
· Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
· Quick analytic response to resolve issues in any situation
· Self-motivated and willing to learn, as well as always find the solution
· Able to work in a fast pace environment
· Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
· Basic understanding of Cloud Solutions & Cloud Computing
· Knowledge of wireless networks, set up maintenance and troubleshooting
· Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
· Experience providing remote support via phone and remote-control applications desired
· Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred
· Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.
· The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously
