Junior Tenant Relations

Responsibilities
1. Tenant Relations:

• Assist in maintaining positive relationships with tenants.
• Address tenant inquiries, concerns, and requests in a timely and professional manner.
• Provide support to tenants as needed, ensuring their satisfaction with the mall's services and facilities.

3. Tenant Communication:

• Facilitate communication between tenants and mall management.
• Relay important information, updates, and notices to tenants.
• Assist in organizing tenant meetings or forums to discuss mall-related matters.

4. Complaint Handling:

• Handle tenant complaints or issues and work to resolve them effectively.
• Document and track tenant complaints for future reference.

5. Tenant Support:

• Assist tenants with the setup of their stores or spaces within the mall.
• Coordinate with maintenance and other relevant departments to meet tenant needs.

6. Market Analysis:

• Assist in gathering market intelligence and information on retail trends.
• Research and report on competitors and market dynamics.

7. Reporting:

• Prepare regular reports on tenant activities and lease renewals.
• Assist in generating reports for management on occupancy rates, lease expirations, and tenant feedback.