Marketing and Call center Manager

Full job description

Marketing specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics.

Marketing Specialist responsibilities include:

• Conducting market research to find answers about consumer requirements, habits, and trends
• Brainstorming and developing ideas for creative marketing campaigns
• Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
• Conducting market research to find answers about consumer requirements, habits, and trends
• Brainstorming and developing ideas for creative marketing campaigns
• Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
• Collect and analyze call center statistics (sales rates, costs, customer service metrics, etc.)
• Assume responsibility for budgeting and tracking expenses
• Monitor and improve ordering, telephone handling, and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
• Prepare reports for different departments or upper management

Job Type: Full-time

Experience:

• Marketing & Call center Manager: 4 years (Preferred)