Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
Register new patients and updates existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
Prepare different insurance claim forms to go with the files and arrange them in the respective doctor’s room.
Cater to the needs of the all incoming patients (with or without appointments).
Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctors rotas, procedure for booking appointments.
Perform duties of handling patients, telephone calls, cash, back office work as specified in the duty roster.
Ensure operations are carried out uniformly according to the hospital policies and procedures.
Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
Participate in the Hospital training programs.
Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy to used to identify problems and to continuously improve the department's services.
Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
Other duty assigned by the Head of Department but limited to the capacity of the employee and his/her designation and as of business needs.
RESPONSIBILITIES
Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
Register new patients and updates existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
Prepare different insurance claim forms to go with the files and arrange them in the respective doctor’s room.
Cater to the needs of the all incoming patients (with or without appointments).
Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctors rotas, procedure for booking appointments.
Perform duties of handling patients, telephone calls, cash, back office work as specified in the duty roster.
Ensure operations are carried out uniformly according to the hospital policies and procedures.
Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
Participate in the Hospital training programs.
Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy to used to identify problems and to continuously improve the department's services.
Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
Other duty assigned by the Head of Department but limited to the capacity of the employee and his/her designation and as of business needs.
QUALIFICATIONS
Education requires graduation from an accredited University in any discipline
