Program Coordinator

Full job description

Position: Program Coordinator

Position Purpose

The purpose of this role is to co-ordinate patient applications in Patient Access Program(s) in the region.

The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based

Duties and Responsibilities

• Liaise with hospitals, distributors, pharmacies and patients
• Co-payment reimburse solution administration
• Work closely with the Program Manager to secure patient file approval
• Ensure that patient file are complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline
• Carry out patient, Doctor, Pharmacy and private sector visits for project flow
• Ensure that current patients receive their medications quickly and efficiently
• Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program
• Maintain and update electronic Program files, including patient and quality assurance data
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
• Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
• Conduct administrative duties for the office

Relationships

• Work closely with Line Manager and Program Assistant in the region
• Reporting to the Line Manager in region
• Work with the related divisions of Axios
• Maintain ongoing and frequent communication with Axios staff including Axios global staff

Competencies

• Application of job Knowledge
• Concern for Order and Quality
• Adaptability and flexibility
• Dependability
• Teamwork

Educational Background and Experience

• A Degree or Diploma in Social Work or Public Health is ideal
• 1 to 2 years working experience in an administrative roleis ideal
• Good command of both spoken and written English
• Experience in data monitoring and management
• Experience in customer service management

Job Circumstances

• The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
• Flexibility in ability to travel as well as working hours is essential