Job Description

Functional Accountabilities

  • To represent the company by following the standard operating procedures set by the organization
  • Proactively sell and upsell all products and services within the property
  • Handle queries through telephone, fax, and email
  • Make reservations for customers based on their various requirements
  • Provide support to customers who may need to amend or cancel a reservation
  • Prepares letters of confirmation
  • Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
  • Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks

Experience and Technical Knowledge

  • Minimum 1 year experience with reservations and clear understanding of respective market
  • Minimum 1 year of Reservations Experience with a luxury 5 Star Hotel
  • Worked in Multi-Cultural environment
  • Opera knowledge
  • Proficient in Microsoft applications

Qualifications

  • Dubai experience
  • Good computer skills
  • Strong communication skills
  • Highly motivated individual with strong organizational skills
  • High level of integrity and customer focus
  • Arabic speaker is a plus
Job Overview
Job Posted:
1 week ago
Job Expire In:
1w 1d
Job Type
Full Time
Job Role
Executive
Education
Bachelor Degree
Experience
1 Year