Reservations Supervisor

As Reservations Supervisor, you can work with trend data to respond to Guest inquiries to develop solid relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage telephone, fax, and email inquiries promptly and professionally and following brand standards, ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue
• Produce quotations and written confirmation to all clients
• Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, guest services, selling techniques, and billing and processing contracts.
• Ensure bookings are guaranteed, and no-show charges/late cancellation charges are applied where appropriate.
• Prepare revenue reports based on business needs.
• Take over any other tasks and special projects that arise during the business.

What we need from you

Ideally, you will have two years of experience in a similar role in the hospitality industry with relevant school/college qualifications.  Proficiency in English; knowledge of other languages is a plus.   You need to be highly customer-oriented and passionate about your job, with great attention to detail.   The right candidate always portrays a professional image and possesses strong multi-tasking & analytical skills.  

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us, and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, do the right thing, and welcome different perspectives.