Job Description

The incumbent provides support to Zahrawi’s existing customers by taking service inquiry calls and informing the Service Engineers to address any issued the customer is facing.


  • Responsible for the inventory of the spare parts, monitoring and managing the inventory on a regular basis.
  • Assisting the Service Engineers with the service inquiries coming from the customers.
  • Answering the questions of customers regarding the services schedule.
  • Keeping the instruments, customers and service contracts database of all existing customers and updating them regularly.
  • Monitoring smooth transactions of service operation performed by the Service Engineers.
  • Performing all administrative supports such as filling records, maintaining a weekly report from Service Engineers, reporting directly to Line Manager for every circumstance occurred.
  • Preparing all required documents required regarding new installation to ensure and provide appropriate customer service satisfaction.
  • Coordinating with the Sales & Accounts Departments to monitor transactions for spare parts orders, invoicing of service contract and payments.
  • Monitoring progress of job orders and service contracts.

Minimum Qualification: Bachelors Degree

Years of Experience: 3 - 4 years

Job Specific Skills: FANR, Nuclear Medicine, Supply & Demand Planning, Regulatory Affairs

Additional Details: Candidates should be based in the UAE and should be willing to move to Company visa.

Job Overview
Job Posted:
2 days ago
Job Expire In:
1w 5d
Job Type
Full Time
Job Role
Bachelor Degree
3+ Years