SERVICE COORDINATOR

The incumbent provides support to Zahrawi’s existing customers by taking service inquiry calls and informing the Service Engineers to address any issued the customer is facing.

Accountabilities:

• Responsible for the inventory of the spare parts, monitoring and managing the inventory on a regular basis.
• Assisting the Service Engineers with the service inquiries coming from the customers.
• Answering the questions of customers regarding the services schedule.
• Keeping the instruments, customers and service contracts database of all existing customers and updating them regularly.
• Monitoring smooth transactions of service operation performed by the Service Engineers.
• Performing all administrative supports such as filling records, maintaining a weekly report from Service Engineers, reporting directly to Line Manager for every circumstance occurred.
• Preparing all required documents required regarding new installation to ensure and provide appropriate customer service satisfaction.
• Coordinating with the Sales & Accounts Departments to monitor transactions for spare parts orders, invoicing of service contract and payments.
• Monitoring progress of job orders and service contracts.

Minimum Qualification: Bachelors Degree

Years of Experience: 3 - 4 years

Job Specific Skills: FANR, Nuclear Medicine, Supply & Demand Planning, Regulatory Affairs

Additional Details: Candidates should be based in the UAE and should be willing to move to Company visa.