Job Description
  • Respond to customer inquiries promptly and professionally, over the phone, and email. And provide accurate information about the services.
  • · Service customers seeking assistance with pre-order inquiries such as product information, marketing campaigns and identify leads to upsell by utilizing our online customer service platform.
  • · Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back-order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
  • · Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
  • · Project a professional company image through phone, chat and email interactions.
  • · Recognize, document and alert supervisors of trends in customer calls.
  • · Generating and monitoring performance reports to achieve higher customer satisfaction.
  • · Uphold high customer service standards.

Qualifications:

· Have experience in the same field.

· Fluent in English and Arabic

· Great Communication skills

Job Overview
Job Posted:
1 hour ago
Job Expire In:
3w 3d
Job Type
Full Time
Job Role
Executive
Education
Any
Experience
2 Years