· Understands the company’s objectives and standards, values and culture of the company applying them on the job daily.
· Achieves the customers’ expectations and performance targets of the department.
· Possesses a warm & friendly approach to other team members and a positive sharing of work loads, skills & knowledge.
· Assists the guests in the business center with all secretarial services
· Accepts and accurately records all requests received on the extension.
· Records guest request in a timely manner through HotSOS, and on the guest request sheet.
· Follows up to ensure request has been carried out and confirm that the guest’s needs have been satisfied.
· Passes any comments from the guest regarding the services received to the Assistant FO Manager/ Team Leader or Duty Manager.
· Handles general guest inquiries regarding the hotel and its facilities, daily events and functions taking place.
· Ensures to be aware all the time of the hotel product knowledge, hotel facilities
· Ensures that all guests messages are recorded as per hotel standards
· Ensures that all in house guests wake up calls are recorded and completed on time and professional way as per MHH Standards
Job Type: Full-time
