Answers and deals with all calls in a professional manner and to the hotel standard.
To maximize of sales and revenue for the hotel by maintaining a sales attitude at all time.
To ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls.
To ensure all the guest requests including wake-up calls are auctioned speedily and in accordance with procedures as laid down by the Front Office Manager.
To ensure and maintain the security of information relating to customers and personnel in the hotel.
To ensure a high level of product knowledge of the hotel and local area.
To ensure the Front office Manager & duty Manager is kept fully aware of any relevant feedback from either customers or other department.
To ensure all charges are allocated in accordance with the hotel credit policy.
To ensure that all telephone calls are answered correctly as per the following script, Dhow Palace Name of the Hotel, wish according to the time of the day, how I may help you.
To comply with all hotel policies while dealing with the Guest.
To ensure that all tasks are performed as per the Standard of performance manual.
To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Job Type: Full-time
Education:
Diploma (Preferred)
Experience: Front Office Telephone Operator: 2 years (Preferred)
