Assistant Reception Manager

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.

It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.
A lifestyle for our members.
The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

WHAT WILL YOU DO

At The Arts Club, our artisans are a fundamental part of our commitment to ‘Art in service. Art in hospitality’ as we strive to deliver the highest possible standards of service to our members. We are seeking a confident and experienced Assistant Reception Manager whose role will involve overseeing a team of people who will be responsible for welcoming our Members and their guests to the club. He/she will deliver the highest possible standards of service and be proactive in maintaining and driving revenue and brand image.

ESSENTIAL FUNCTIONS / DAILY DUTIES

• Support the running of our day to day Front Office, leading and inspiring the team to create a memorable, effortless experiences for our members – from arrival until departure
• To work alongside Head of Membership to develop new strategies for the reception team.
• To maintain and elevate the arrival and departure moments for all members and their guests.
• Keep abreast with Cultural Programming and Member Events, to provide the most up to date information to members, and to maximise booking opportunities.
• Lead the team by example, keeping them involved and motivated; helping them to feel empowered and supported and confident in providing a luxury experience for our members and their guests.
• Develop the Front Office team to deliver personal service that exceeds Member expectations.
• Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation.
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
• Responsible for the management of the Front Office schedule ensuring that all days are covered to meet business needs.
• You’ll be hands-on and willing to regularly work both front and back of house, maintaining the club’s standards and safeguarding the Members’ first moments in the club.
• Maintain and refresh personal knowledge of all our Members and to develop that of the team.
• Ensure every Member is welcomed by name
• Well-versed on standard Q&As regarding menus, hours of operation etc
• Support, redirect and problem solve in real time to ensure any Member related concerns are addressed.
• Build relationships with Members and guests, and communicate both positive and negative feedback to management for further assessment.
• Influence a fun and positive atmosphere by being approachable and professional.

THE IDEAL CANDIDATE WILL HAVE:

• at least 2 years’ experience within either luxury hospitality, fashion or concierge companies.
• A confident and professional manner
• Excellent leadership, interpersonal and communication skills
• A passion for delivering exceptional service
• The ability to work under pressure.
• Strong experience with CRM systems
• Proactive in maintaining and reinforcing the club rules when required.