· Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
· Responsible and accountable for Complaint Resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensures customer satisfaction
· Responsible and accountable for managing and recording all live chat leads
· Responsible and accountable for completing quotations as per requirements
· Responsible and accountable for overseeing the proper maintenance of the records and entry of the sales data in the system.
· Assists in researching new market opportunities and mapping out potential customers and competitors
· Assist in preparing various sales reports.
· Responsible for providing a positive organizational image to the customer
· Performs any other assignment given by the superior’s time to time
