Position: CRM & MIS Analyst
Location: Dubai, UAE
*Only apply if you're available for face-to-face interview in Dubai. Fresh graduates can apply*
FOUNDERS BACKGROUND
We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.
ORGANIZATIONAL DESCRIPTION
OliOli® creates experiences that enable creative, open-ended, curious and non-judgmental play for children aged 2-11. OliOli consists of 8 interactive galleries (each containing hands-on, open-ended, thought-provoking activities.)
Embedded in the community it serves, OliOli will be a hub for issues relevant to all parents and be a rejuvenating destination for parents.
POSITION OVERVIEW
The MIS Analyst has an important responsibility to assess, analyze, research, implement and manage information systems across the organization.
Please note that this position requires the analyst to work on-site at our premise in Dubai.
KEY DUTIES & RESPONSIBILITIES
AUDIT, ANALYSIS, RESEARCH & IMPLEMENTATION
· Audit the current use of information systems in use by all departments and staff members
· Analyze and assess understand organizational functions, workflow and requirements
· Identify areas to implement changes in order of priorities, to achieve efficiencies and improved workflow
· Research optimal solutions and present reports to stakeholders for consideration and evaluation
· Project manage the Implementation new information systems including ERP modules for accounting, scheduling, HR, CRM and other
· Create Information Systems Manuals
· Staff Training (execution and co-ordination) for all Information Systems and Processes
INFORMATION SYSTEMS ADMINISTRATION
· Administration of all the various SaaS applications used by organization including but not restricted to services for forms, bookings, marketing, security
· Management of Visitor booking platform including creation and setup of new products in co-ordination with various departments, maintaining schedules, managing reporting
· Maintenance and management of Data Analytics Reporting Dashboards
· Websites management in co-ordination with marketing and external service website maintenance provider
· Liaison and point of contact with external IT hardware and security service provider
Traits & Characteristics
· Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
· Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
· Adaptable to perform a variety of duties
· Strong communication and presentations skills adaptable to different audience levels
Education & Other Requirements
· University Degree in Information Systems or Computer Programming
· Familiarity with SaaS, ERP environments, Reporting Tools e.g., Power BI, Tableau, SQL or equivalent
· Proven expert skills in Microsoft Office applications like Excel, power point
· Knowledge of Python, R or equivalent scripting languages
