E-Commerce Executive

Responsibilities

• Demonstrate a dedicated customer service mindset and skills.
• Independently handle pre-sale, in-sale, and after-sale inquiries.
• Manage communication channels, ensuring timely feedback.
• Collaborate with other teams to resolve issues.

Order Management:

• Oversee operational processes related to order management.
• Execute tasks such as order confirmation, shipping, and tracking.
• Organize and analyze order data efficiently.

Administrative Proficiency:

• Utilize office software (Excel, Word, PowerPoint) proficiently.
• Maintain proper records and documentation.

Organizational and Coordination Skills:

• Possess strong organizational and coordination skills.
• Complete assigned tasks in a timely manner.
• Collect user feedback and competitor information to enhance service level.

Requirements:

• Bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in sales, preferably in the automotive or diagnostic tools industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Customer-focused with a passion for providing exceptional service.
• Good technical aptitude and ability to understand and explain complex products.
• Proficiency in using sales CRM software and other sales-related tools.
• UAE valid driving license is added advantage.