Job Description
Full job description
JOB DESCRIPTION: CLIENT RELATIONSHIP EXECUTIVE
Position: Forex Client Relationship Executive
Location: Dubai
Department: Client Relationship
Reports to: Client Relationship Manager
Company Overview:
Novamarkets Limited operates as a financial services provider specializing in the brokerage of Foreign Exchange (FX), Contracts For Difference (CFDs), and Stocks. Our platform enables retail and institutional clients to trade online a wide range of financial instruments with a focus on accessibility, security, and regulatory compliance. Our dedication to customer service, education, and risk management ensures a safe and profitable trading experience for all our clients.
Job Summary:
The Client Relationship Executive will be responsible for reaching the clients and managing client financial accounts, ensuring a high level of client satisfaction, and driving business growth. This role involves understanding client needs, providing personalized service, and acting as the primary point of contact for all client-related inquiries and issues.
Job Benefits:
- Visa after 3 months of Probation Period.
- Basic Salary of 2500 AED + Commissions.
- 30 days of paid annual leaves per year.
- Bonus and Increments based on performance in a timely manner.
- Monthly 2 days Offs + Weekend Offs (Working Period 5 days/6 hours per day)
- Gaining knowledge on financial markets to improve career growth
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- A dynamic and inclusive work environment.
Key Responsibilities:
1. Client Management:
- Develop and maintain strong relationships with clients to understand their trading needs and provide tailored solutions.
- Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
2. Account Management:
- Manage client accounts, including account opening, funding, and troubleshooting any account-related issues.
- Monitor and analyze client trading activity to provide insights and advice that enhance their trading experience.
3. Sales and Retention:
- Identify opportunities to upsell and cross-sell products and services to existing clients.
- Implement retention strategies to ensure high client satisfaction and loyalty.
4. Education and Support:
- Educate clients on the company's trading platforms, products, and services.
- Provide clients with market insights, analysis, and updates to support their trading decisions.
5. Compliance and Risk Management:
- Ensure all client interactions comply with regulatory requirements and company policies.
- Identify and report any potential risk issues related to client trading activity.
6. Collaboration:
- Work closely with the marketing, and compliance teams to ensure a cohesive approach to client management.
- Participate in team meetings, training sessions, and other activities to enhance team performance.
Qualification:
- Bachelor's degree in any field.
- Minimum of 1 years of experience in a client-facing role within the financial services industry, preferably in Forex and CFDs is must.
- Strong understanding of Forex and CFDs markets and trading platforms.
- Excellent communication and interpersonal skills.
- Ability to build and maintain client relationships.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM software and other client management tools.
- Languages: Any one proficient in English, Hindi, Malayalam, Arabic is a plus.
Application Process:
Hiring Immediately!! Interested candidates are invited to submit their resume and cover letter to hr@novamarkets.co. Please include "Forex Client Relationship Executive" in the subject line of your email.
Job Types: Full-time, Part-time
Pay: AED3,000.00 per month
Expected hours: No less than 30 per week
