Position: Front Desk Executive
Location: Dubai, UAE
Executive Summary
Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.
OliOli® (means ‘joy’ in the Hawaiian language) is a multiple award-winning contemporary children’s museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.
The awesome team at OliOli® comes from over 18 countries. Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae.
The Front Desk Executives are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children and families. In this position, you will be the first point of contact for our company, welcoming and greeting guests. You will also act as an OliOli®s brand ambassador to coordinate front-desk activities, including providing information to guests, selling admission tickets and answering OliOli®'s phone calls. The primary objective for this position is to engage with all visitors in an empathetic, professional, thoughtful and joyful manner.
KEY DUTIES & RESPONSIBILITIES
- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
- Contribute to a positive, team-based, and visitor-first centric culture
- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
- Collect and communicate visitors feedback and suggestions
- Recognize and report visitors trends
- Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate
- Inform guests about OliOli® value proposition and our policies in order for them to have an optimal experience
- Coordinate with the admin colleague(s) for the front office supplies and keep an inventory of stock
- Handle cash transactions between customers with various ticket sales
- Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner
- Perform daily opening and closing procedures
- Learn about OliOli® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner
Safety / Security
- Provide a safe environment for all visitors, specifically for the children
- Adhere to all policies and procedures of OliOli®
- Assist visitors in case of an incident or an emergency situation
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)
Other Responsibilities
- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community
- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives
QUALIFICATIONS
- Advanced course work or experience in customer service, family learning, or retail operations preferred.
- Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Experience working in a fast-paced, high-volume environment.
- Ability to work with diverse staff and visitors.
- Excellent grasp of the English and Arabic language.
Traits & Characteristics
- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
- Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous
- Interest and enthusiasm for working with children and families.
- Ability to work with diverse staff and visitors.
- Adaptable to perform a variety of duties.
Education
- College degree is required. Education in early childhood development will be a plus.
PHYSICAL DEMANDS
- The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.
- The working timings include morning and/or evening shifts. Weekends and holidays work are required.
- Uniform/dress code required.
