Front Desk Receptionist

We are looking for a receptionist to be responsible for greeting patients and visitors to our clinic. You will be in charge of giving patients directions in the clinic, contacting them regarding their appointments, answering phones and taking messages, and scheduling their appointments.

To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience as a receptionist is also helpful.

Job Responsibilities:

• Welcoming patients and visitors, answering the telephone and answering any inquiries.
• Scheduling appointments and keep those appointments on time.
• Assisting patients with completing necessary forms and documentation.
• Keeping a clean and calm reception area.
• Processing billing and payments, using medical software
• Faxing, scanning, filing, and mailing documentation.
• Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
• Booking and organising staff and doctor meetings.
• Maintaining information confidentiality at all times.