Job Description

JOB DESCRIPTION

  • To provide a range of reception intake and associated administrative services pertaining to incoming patients.
  • Customer care executives will answer and direct incoming calls to appropriate individuals.
  • Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

RESPONSIBILITIES

  • Prepare different insurance claim forms to go with the files and arrange them in the respective doctor’s chambers.
  • Maintains confidentiality of the files at all times
  • Cater to the needs of the all incoming patients (with or without appointments).
  • Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
  • Record incoming messages of doctors.
  • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
  • Participates in the monthly staff educational conferences
  •       Committed to do all the duties (with different timings) accordingly as assigned by the Supervisors.
  • Develops and maintains the feedback / complaint procedure for customers to use and receive redressal
  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
  • Provides information about the medical insurance coverage to patients and check the same thru online eligibility diligently before sending the patient to the doctor.
  • Investigate patient/visitor concerns and implements appropriate courses of action.
  • Performs duties of handling Patient / Telephone / back office work.
  • Daily auditing of insurance claims
  • Count money in cash drawers at the beginning of shift to ensure that amount is         correct.
  •    Compute and record totals of transactions.
  •    Collecting cash as per payment slip.
  •    Track the correct service with price as per request by the doctor.
  •      Receive payment by cash, cheque, credit card and vouchers.
  • Verify the insurance card validity, coverage and approval status. Check doctors and patients signature, eligibility on the claim form.
  • Issue receipt & detailed summary of bills.
  • Submitting previous day collecting to accounts.
  • Work in all shifts as scheduled by the Head of Department.
  • Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety.
  • Supports Continuous Quality Improvement and participates and contributes to all  
  • The quality assurance activities of the service.
  • Participates and contributes in scheduled in-service training programs.
  • Exercises effective interpersonal skills in dealings with department staff, associates    and Management.
  • Maintains confidentiality as per the agreement signed.
  • Demonstrates the ability to listen to others in promoting effective communication.
  • Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them.
  • Carries out other duties when requested by the Head of department.

QUALIFICATIONS

  • Preferably a college graduate in any discipline.
  • Minimum 1-year experience as a receptionist in a patient focused environment and                    operation of multi-line switchboard system.
  • Proficient technology application skills; Basic MS Office (Word, Excel, & Power                point) MS Outlook & Internet explorer skills.
  • Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
  • Patient focused; service oriented; patient & understanding.
  • Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
  • Ability to work independently with minimal supervision.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
Job Overview
Job Posted:
2 days ago
Job Expire In:
1w 5h
Job Type
Full Time
Job Role
Executive
Education
Any
Experience
2 Years