Purpose To execute all operations activities to achieve objectives
Key Responsibility Areas
Responsible and accountable for timely placement of vehicles to the customers according to projection.
Responsible and accountable for the allocation of vehicles and manpower to dispatch cargo
Responsible and accountable for optimal utilization of trucks
Responsible and accountable for ensuring that all vehicles are monitored in roam works system from departure to arrival
Responsible and accountable for ensuring that roam works is updated with ULD/PMC numbers and flight details after loading cargo.
Responsible and accountable to maximize customer satisfaction and minimize cost.
Responsible and accountable for analyzing and implementing improvements to existing processes, procedures, and issues impacting the customers and carriers
Responsible for coordinating with workshop for vehicle related issues and ensuring resolution
Responsible for trouble shooting
Responsible for handling emergency situations as per emergency operations SLA / protocol.
Responsible for managing the performance of drivers and staff during the shift
Responsible for timeously submitting all the requisite reports to superiors
Responsible for doing any other related logistics functions as requested or required
Key Performance Indicator's
Accuracy of reports
Submitting reports as per the agreed deadlines
100% allocation of trucks and manpower as per projection.
Number of delays in taking action on customer complaints
Competencies
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Ability to inspect equipment, vehicles, or materials to identify the cause of errors or other problems or defects.
·Ability to estimate sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
General knowledge of export/import procedures and documentation
Proficient in MS Office
Education Graduate
Experience 3-5 years of relevant industry experience
