Guest Relation Executive

Property Shop Investment is a prominent and customer-centric real estate company known for its dedication to excellence and client satisfaction. With a reputation for providing top-quality services in the real estate market, we are now seeking a Guest Relations Agent to join our team.

Job Overview:

As a Guest Relations Agent at PSI, you will be the first point of contact for our esteemed clients and visitors. Your role is pivotal in creating a positive and memorable experience while also providing essential support to our team of real estate professionals. You will play a crucial part in maintaining PSI's reputation for exceptional customer service.

Key Responsibilities:

Welcoming Guests: Greet and welcome clients, visitors, and guests in a friendly and professional manner, creating a warm and inviting atmosphere.

Client Assistance: Assist clients and visitors by answering inquiries, providing information about properties, and directing them to the appropriate agents or resources.

Appointment Scheduling: Manage appointments and viewings by coordinating with real estate agents and clients to ensure seamless scheduling.

Property Presentation: Ensure the reception area is well-maintained and that property marketing materials are readily available for clients to browse.

Communication: Maintain clear and effective communication with clients, agents, and other team members through phone, email, and in-person interactions.

Client Database Management: Keep records of client interactions, manage client databases, and update client information as required.

Administrative Support: Provide administrative support to the real estate team, including document management, data entry, and other tasks as needed.

Qualifications:

• Excellent communication skills in English, both verbal and written.
• Friendly and professional demeanour with a strong focus on customer service.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in using office software and equipment.
• Previous experience in real estate or a related field is a plus.

Education and Experience:

• Bachelor's degree is a plus
• Previous experience in a similar guest relations or customer service role is preferred.

Benefits:

• Competitive salary.
• Opportunities for professional development and growth within the company.
• A supportive and collaborative work environment.
• Access to a wide range of resources and training.

Join PSI as a Guest Relations Agent and be a part of our dedicated team in providing exceptional customer service and assisting clients on their real estate journey. If you are a people-person with a passion for real estate, we invite you to apply and become a key player in our success.