Job Description

Elevate Your Stay, Simplify Your Life

We are SmartStay, a hospitality scale-up in Dubai setting new benchmarks in the short-term rental management sector. We're not merely another property management service but a lifestyle brand dedicated to delivering unparalleled guest experiences. We aim to redefine the conventional hospitality landscape through technological innovation and superior service.

The Role: Guest Relations Officer

Are you an independent, resourceful individual with a flair for delivering world-class customer service? Are you keen to be a pivotal figure in a rapidly growing scale-up? SmartStay is seeking a passionate Guest Relations Officer (GRO) who embodies these traits and more!


  • Serve as our esteemed guests' principal point of contact, ensuring their comfort, satisfaction, and safety throughout their stay.
  • Manage pre-arrival and post-stay guest communications via various channels, including phone, email, and WhatsApp.
  • Inspect properties between all bookings to confirm they meet SmartStay's high- quality standards.
  • Address any potential issues, coordinating with our service providers as necessary.
  • Ensure smooth check-ins by registering all guests through the Building Managementand DTCM portal.
  • Handle guest bookings across prominent platforms such as Airbnb and


  • Exceptional communication skills in English; proficiency in Arabic is a bonus.
  • Experience with Airbnb,, DTCM Portal, and Building Managementplatforms like Emaar's Sakani is an advantage.
  • Must be an independent worker with a flexible mindset, as the business operates on a24/7 basis.
  • Strong attention to detail, time management, and organisational skills.What We Offer:
  • Competitive salary package, with bonuses tied to guest satisfaction and company growth.
  • Opportunity to work with international guests and manage some of Dubai's most iconic properties.
  • A dynamic work atmosphere with minimal hierarchy, offering room for your innovative ideas.
  • Flexible working hours.
  • A close-knit team focused on achieving collective growth and excellence
Job Overview
Job Posted:
4 days ago
Job Expire In:
4d 18h
Job Type
Full Time
Job Role
2 Years