Job Description
Elevate Your Stay, Simplify Your Life
We are SmartStay, a hospitality scale-up in Dubai setting new benchmarks in the short-term rental management sector. We're not merely another property management service but a lifestyle brand dedicated to delivering unparalleled guest experiences. We aim to redefine the conventional hospitality landscape through technological innovation and superior service.
The Role: Guest Relations Officer
Are you an independent, resourceful individual with a flair for delivering world-class customer service? Are you keen to be a pivotal figure in a rapidly growing scale-up? SmartStay is seeking a passionate Guest Relations Officer (GRO) who embodies these traits and more!
Responsibilities:
- Serve as our esteemed guests' principal point of contact, ensuring their comfort, satisfaction, and safety throughout their stay.
- Manage pre-arrival and post-stay guest communications via various channels, including phone, email, and WhatsApp.
- Inspect properties between all bookings to confirm they meet SmartStay's high- quality standards.
- Address any potential issues, coordinating with our service providers as necessary.
- Ensure smooth check-ins by registering all guests through the Building Managementand DTCM portal.
- Handle guest bookings across prominent platforms such as Airbnb and Booking.com.
Qualifications:
- Exceptional communication skills in English; proficiency in Arabic is a bonus.
- Experience with Airbnb, Booking.com, DTCM Portal, and Building Managementplatforms like Emaar's Sakani is an advantage.
- Must be an independent worker with a flexible mindset, as the business operates on a24/7 basis.
- Strong attention to detail, time management, and organisational skills.What We Offer:
- Competitive salary package, with bonuses tied to guest satisfaction and company growth.
- Opportunity to work with international guests and manage some of Dubai's most iconic properties.
- A dynamic work atmosphere with minimal hierarchy, offering room for your innovative ideas.
- Flexible working hours.
- A close-knit team focused on achieving collective growth and excellence
