Head Hostess

Lead Hostess Job Responsibilities

• Relate with clients when they arrive and when they are leaving.
• Thank clients for their patronage when they are leaving.
• communicate with customers while they wait for their drink and food orders.
• Ensure complete and consistent cleanliness of the hostess area.
• Be available to answer calls and greet guests.
• Provide assistance to servers with tallies at shift ends
• Supervise host book efficiently and oversee client's seating arrangements
• Handle clients amicably and with understanding whether they have reservations or not
• Make a great and impressive first impression on clients
• Schedule reservations for guests both in person and over the phone
• Communicate with supervisors or management on any issue related to customers

Requirements (Sevenrooms)

• Education: High School Diploma
• Experience with SevenRooms Management Software, alcohol, and bookings is required.
• Working experience in related fields, like the hospitality industry or hotel, is added advantage
• Possess IT skills in MS Excel and MS Word
• Possess top-notch communication skills in the local language, both in written and verbal forms
• Ability to properly maintain inventory
• Possess competence at filling all guests’ supplies
• Ability to manage complaints tendered by clients
• Ability to relate well with other members of staff towards excellent service delivery to clients
• Ability to maintain consistent cleanliness of the dining room serving stations
• Ability to answer telephone calls in the most diplomatic and soothing manner
• Possess excellent knowledge of room, restaurant, and ba