Job Description

Lead Hostess Job Responsibilities

  • Relate with clients when they arrive and when they are leaving.
  • Thank clients for their patronage when they are leaving.
  • communicate with customers while they wait for their drink and food orders.
  • Ensure complete and consistent cleanliness of the hostess area.
  • Be available to answer calls and greet guests.
  • Provide assistance to servers with tallies at shift ends
  • Supervise host book efficiently and oversee client's seating arrangements
  • Handle clients amicably and with understanding whether they have reservations or not
  • Make a great and impressive first impression on clients
  • Schedule reservations for guests both in person and over the phone
  • Communicate with supervisors or management on any issue related to customers

Requirements (Sevenrooms)

  • Education: High School Diploma
  • Experience with SevenRooms Management Software, alcohol, and bookings is required.
  • Working experience in related fields, like the hospitality industry or hotel, is added advantage
  • Possess IT skills in MS Excel and MS Word
  • Possess top-notch communication skills in the local language, both in written and verbal forms
  • Ability to properly maintain inventory
  • Possess competence at filling all guests’ supplies
  • Ability to manage complaints tendered by clients
  • Ability to relate well with other members of staff towards excellent service delivery to clients
  • Ability to maintain consistent cleanliness of the dining room serving stations
  • Ability to answer telephone calls in the most diplomatic and soothing manner
  • Possess excellent knowledge of room, restaurant, and ba
Job Overview
Job Posted:
1 week ago
Job Expire In:
1w 6d
Job Type
Full Time
Job Role
3+ Years