Represent the outlet with a genuine smile and greetings at the reception
Well-groomed as per company standards throughout the shift
Display friendly and pleasant attitude towards guests and colleagues
To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room
To open the restaurant for business at the prescribed time each shift
To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set
To pick up the daily menus and insert them properly in their covers
To inspect every menu and list to ensure their immaculate condition and appearance
To ensure each guest receives the highest quality of service
Ensuring maximum flexibility and support extended for any guest request
Ensure fondly bid farewell to every customer that departs the restaurant and invite them back
To handle guests without reservations or those waiting for others to join them
Ensure all guests are explained of the buffet set up and offer further assistance
Answer telephones according to standards and take reservations or provide information regarding the restaurant or any other hotel service
Ensure side stations, menus, magazines and the hostess desk is clean and tidy before closing the shift
Support and assist the service team for additional tasks
Experience and Technical Knowledge
Essential:
A total of 2-3 years Food and Beverage experience
2 years minimum in a similar role in a 5 * international environment
Desirable:
Experience working in a multi-cultural environment
Organized and well planned
Able to work with speed and efficiency throughout maintaining positive attitude
Up-selling skills training, HACCP
Fluent in spoken and written English
Knowledge of Micros system
Intermediate level - Microsoft Office applications-MS Excel & Power Point
