Key Accounts Manager

1. THE PURPOSE

The Purpose of this Work Instruction is to ensure that our Service Delivery Standards and Operational Efficiencies are constantly maintained at the highest level.

2. THE SCOPE

The scope of this Work Instruction is to cover all aspects of Key Accounts which fall under the jurisdiction and control of the Regional/General Manager.

3. REFERENCES

3.1. People

3.2. Competence

3.3. Awareness

3.4. Customer Focus

4. RESPONSIBILITY

The Regional Manager and the General Manager are responsible.

5. AREAS OF RESPONSIBILITY

The following shall be deemed to be, but not limited to the Key Accounts Managers’ areas of responsibility.

• Ability to balance the budget and save on soft costs
• Ability to draft and extract reports key areas of responsibility
• Develop training programs to address training needs
• Audits and Inspections
• Industrial relations support
• Ability to work independently and manage high value portfolio
• Focus on building rapport with customers
• Experience in managing a large workforce
• Conducting surveys to ensure customers are satisfied with their products and services
• Identify and conclude upsell opportunities within customer base
• Independently manage new client on-boarding and existing client off-boarding
• Monitoring site performance against service level agreements and flagging potential issues
• Liaising with internal departments
• Manage wages within allocated portfolio to ensure accuracy and timely processing
• Manage wage, chemical and equipment costs to ensure profitability per site allocated
• Ensure compliance to Health and Safety requirements for all sites
• Assist with management and control of Debtors accounts

Competencies:

• Excellent People Management skills
• Proven negotiation and influencing skills
• Knowledge of UAE laws
• Strong problem solving and analytical skills
• Basic knowledge of Health and Safety
• Excellent verbal and written communication skills
• Demonstrated commitment to high ethical standards within a diverse workplace
• Strong commitment to service and quality standards as well as Client Satisfaction
• Demonstrated leadership and vision in managing staff groups and major projects
• Demonstrated experience in coaching, motivating, developing and leading a professional Team
• Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously