Operation Supervisor

Full job description

Job Summary:
The Operations Supervisor will oversee the daily operations of the limousine service, ensuring smooth and efficient service delivery, high customer satisfaction, and adherence to company standards and regulatory requirements. This role involves managing the team of drivers, coordinating vehicle schedules, and implementing quality control measures to enhance the overall service experience.

Key Responsibilities:

• Supervise and support a team of chauffeurs and operational staff, ensuring punctuality, proper grooming, and adherence to service protocols.
• Conduct regular briefings and provide ongoing training to maintain high standards of service excellence.
• Manage scheduling, attendance, and performance of staff to ensure optimal service delivery.
• Coordinate daily schedules and routes for drivers to maximize efficiency and customer satisfaction.
• Monitor fleet operations, ensuring vehicles are maintained, clean, and properly equipped for service.
• Ensure compliance with all local laws and regulations related to limousine services.
• Address customer inquiries, complaints, and feedback in a professional and timely manner to ensure satisfaction.
• Oversee the handling of VIP clients and special requests, ensuring personalized and exceptional service.
• Implement and monitor quality control measures, including regular vehicle inspections and service audits.
• Develop and maintain standard operating procedures (SOPs) to enhance service consistency and quality.
• Maintain accurate records of vehicle maintenance, service schedules, driver performance, and customer feedback.
• Prepare regular operational reports for management review, highlighting key performance indicators and areas for improvement.
• Ensure that all safety protocols are followed by staff, including adherence to road safety laws and company policies.
• Conduct regular safety training and drills to promote a safe working environment.
• Assist in managing the operational budget, including controlling expenses related to fuel, maintenance, and staffing.
• Identify and implement cost-saving measures without compromising service quality.

Qualifications:

• Bachelor’s degree in Business Administration, Transportation, Hospitality, or a related field.
• Minimum of 3-5 years of experience in an operational or supervisory role within the limousine, transportation, or hospitality industry.
• Strong leadership and team management skills, with experience in training and development.
• Excellent communication and customer service skills, with a focus on problem-solving and conflict resolution.
• Proficiency in using fleet management software, Microsoft Office Suite, and other relevant applications.
• Valid UAE driving license and knowledge of local routes and traffic regulations.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month