Operations Manager - Home Care

We are seeking a dynamic and experienced Operations Manager to join our team and oversee the day-to-day operations of our home nursing services. The ideal candidate will have a strong background in healthcare management, excellent leadership skills, and a passion for providing exceptional care to clients in the comfort of their homes.

Responsibilities:

• Oversee the daily operations of the home nursing services, ensuring efficiency, quality, and compliance with regulatory standards.
• Manage and mentor a team of nursing staff, providing guidance, support, and training as needed.
• Develop and implement policies and procedures to optimize workflow and enhance the delivery of care.
• Coordinate with other departments, including HR, finance, and scheduling, to ensure seamless operations.
• Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to enhance service delivery.
• Collaborate with healthcare professionals, clients, and their families to develop and implement personalized care plans.
• Conduct regular audits and quality assurance checks to maintain high standards of care.
• Stay current with industry trends, regulations, and best practices to ensure compliance and innovation in service delivery.
• Handle any escalated issues or complaints in a timely and professional manner, working towards resolution and client satisfaction.

Qualifications:

• Bachelor's degree in healthcare administration, business management, or a related field (Master's degree preferred)
• Minimum of 5 years of experience in healthcare management, preferably in home nursing or a similar setting
• Fluent in Arabic and English (both written and spoken)
• Strong leadership abilities with excellent interpersonal and communication skills
• Proven track record of effectively managing teams and driving performance improvement
• Knowledge of healthcare regulations, policies, and procedures
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment
• Proficient in Microsoft Office Suite and other relevant software applications