Restaurant Supervisor

**Only UAE experienced candidates (with all-day dine-in) will be considered**

Summary:

Face of Falla Outlet to the customer. Restaurant Supervisor will provide our
guests with consistently high-quality dining experiences, and an unmatched motivation to supervisor, and other peers.

Responsibilities:

• Oversea the dining area, supervises food and beverage service staff in accordance with
• Falla operating policies that he or she may help establish.
• Taking a lead and responsibilities on restaurant sales in terms of target achievement.
• Taking a lead on business development, i.e. design and implement strategic sales that expand customer’s base and ensure a strong Falla presence.
• Creates a positive team atmosphere among Team Members.
• Maintains records of staff periodic manner and operating costs.
• Provides feedback and coaching to the FOH team regularly.
• Understands building capability through Cross training.
• Treats all Team Members fairly, with respect.
• Works with FOH staff to ensure proper food presentation and proper food-handling procedures.
• Handle guest complaints in restaurants.
• Schedules periodic food and beverage service staff meetings to ensure correct
• interpretation of policies and obtain feedback from staff members.
• Maintain budget and employee records, prepare timesheets, and monitor bookkeeping records.
• Keep a regular check on order/receiving supplies such as tableware, cutlery, and other items.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Ensures new products are executed properly the following roll-out.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service. Shows enthusiasm about guest within the restaurant.
• Is flexible in dealing with changes/problems (e.g., being short staffed).
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure the most important tasks are completed on time.
• Delegates and follow-up effectively.
• Taking Ownership of issues or tasks and also giving a detailed update to Department Manager.
• Coaches team on how to exceed Guest expectations.
• Effectively identifies restaurant problems through daily manager reports and can ideate & execute to resolve the same.
• Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record-keeping tasks.
• Proficiency in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software, etc.
• Assist in planning a regular and special events.

Qualifications & Experiences:

• Diploma or Bachelor Degree in Hospitality Management.
• Minimum 3+ years of relevant Restaurant Supervisor experience in hotels/restaurants (Sales background highly preferred).
• Must speak English Fluently