Service Advisor

• Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.
• Solves customers’ complaints to keep a high level of customer satisfaction.
• Up sells added value services to maximize revenue to service center.
• Updates customers’ information on system for reliable CRM data.
• Reviews outstanding repair orders continuously for closing & settlement.
• Attends training programs to improve skills & competencies
• Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.
• Advises customer the feasibility of car trade in when repair costs become high as to get customer’s trust & loyalty.
   

Requirements

• High School graduated or educational courses related to customer service.
• 3 years experience in customer service (preferred with any Automotive Agency/Dealer).
• Excellent communication skills in English (additional Arabic language is preferred).
• Smart Appearance