Job Description
  • Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.
  • Solves customers’ complaints to keep a high level of customer satisfaction.
  • Up sells added value services to maximize revenue to service center.
  • Updates customers’ information on system for reliable CRM data.
  • Reviews outstanding repair orders continuously for closing & settlement.
  • Attends training programs to improve skills & competencies
  • Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.
  • Advises customer the feasibility of car trade in when repair costs become high as to get customer’s trust & loyalty.
     

Requirements

  • High School graduated or educational courses related to customer service.
  • 3 years experience in customer service (preferred with any Automotive Agency/Dealer).
  • Excellent communication skills in English (additional Arabic language is preferred).
  • Smart Appearance
Job Overview
Job Posted:
5 days ago
Job Expire In:
1w 3d
Job Type
Full Time
Job Role
Executive
Education
Bachelor Degree
Experience
3+ Years