Customer Support - IT

Education & Skill set:

• Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
• Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco
• CCNA certification would be an advantage.

Job description:

• Monitor helpdesk and provide online technical solution to sort and rectify remote IT problems.
• Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
• Provide assistance to billing team and involve in payment follow-up.
• Keep track of lessons learned and share those lessons with team members.
• Good time management, communication and reporting skills are a must.