Job Description

As a Junior Data Analyst - Support Tickets Analysis, you will be responsible for extracting insights from support ticket data, identifying trends, and providing recommendations to optimize support operations.

Key Responsibilities & Accountabilities:

  • Collect and analyze support ticket data to identify patterns, trends, and areas for improvement.
  • Develop and maintain data models, reports, and dashboards to monitor key performance indicators (KPIs).
  • Collaborate with cross-functional teams to understand support processes and systems, and propose data-driven improvements.
  • Identify opportunities for automation and efficiency in support ticket handling and resolution.
  • Present findings and recommendations to stakeholders, including support managers and leadership.
  • Ensure data accuracy, reliability, and integrity through data validation and quality assurance procedures.
  • Stay updated on industry best practices and emerging trends in data analysis and customer support.

Education & experience:

  • Bachelor's degree in a relevant field, such as Data Science, Statistics, or Computer Science.
  • Proven experience as a Data Analyst, preferably with a focus on support ticket analysis.
  • Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization platforms (e.g., Tableau, Power BI).
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and ability to work with large datasets.
  • Effective communication and presentation skills.
  • Familiarity with customer support processes and systems is a plus.
Job Overview
Job Posted:
1 week ago
Job Expire In:
1w 1d
Job Type
Full Time
Job Role
Executive
Education
Bachelor Degree
Experience
2 Years