HAVING AN EXPERIENCE IN DIGITAL MARKETING AGENCY- CLIENT RELATIONSHIP MANAGER
Establish and maintain positive relationships with clients by understanding their goals, needs, and challenges. Regularly communicate with clients to provide updates, address concerns, and gather feedback.
Ensure client satisfaction by proactively addressing any issues or concerns that may arise. Act as a liaison between clients and internal teams, ensuring that client requirements are met and expectations are exceeded.
Implement and manage client account plans, including setting objectives, identifying growth opportunities, and developing strategies to maximize client success. Monitor client performance and provide regular reports on key metrics.
Identify opportunities to upsell and cross-sell additional products or services to existing clients. Collaborate with the sales team to develop strategies for expanding client accounts and increasing revenue.
Develop and implement retention strategies to ensure long-term client partnerships. Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives.
Address client complaints or issues in a timely and effective manner. Escalate complex or high-priority issues to the appropriate internal teams for resolution.
Stay updated on industry trends, market changes, and competitor activities. Use this information to identify opportunities for improvement and provide recommendations to clients.
Act as a client advocate within the organization, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.
DIGITAL and Client Relations Manager Required Skills:
Knowledge of all aspects of Digital, Social and SEO optimization.
Strong verbal and written communication skills to effectively communicate with clients, understand their needs, and convey information clearly and professionally.
Proven ability to build and maintain strong relationships with clients, demonstrating empathy, trustworthiness, and professionalism.
Ability to identify and resolve issues proactively, applying critical thinking and analytical skills to find effective solutions.
Strong organizational and time management skills to prioritize workload, meet deadlines, and manage multiple client accounts simultaneously.
Proficient in negotiation and persuasion techniques to manage client expectations and resolve conflicts.
A deep understanding of customer needs and a strong commitment to delivering exceptional customer service.
Required Qualifications
Bachelor's degree in business administration, marketing, or a related field.
Proven experience in a client-facing role, such as account management or customer relations, preferably in a B2B environment.
Strong knowledge of client relationship management principles and practices.
Familiarity with CRM software and proficiency in Microsoft Office Suite.
Demonstrated track record of achieving targets and driving customer satisfaction.
Excellent problem-solving and decision-making abilities.
Ability to work independently and collaborate effectively with cross-functional teams.
Strong understanding of industry trends and competitor activities.
Flexibility to travel to client sites as needed.
Exceptional interpersonal, emotional and communication skills.
