Guest Relations Executive

Position Overview:
We are currently seeking a dynamic and customer-focused individual to join our team as a Guest Relations Officer. The successful candidate will play a key role in ensuring a positive and seamless experience for our guests, from booking inquiries to check-out.

Responsibilities:

• Guest Communication: Engage with guests promptly and professionally via phone, email, and other communication channels to address inquiries, provide information, and assist with reservations.
• Reservation Management: Handle the reservation process efficiently, from initial inquiries to booking confirmation. Ensure accuracy in booking details and maintain a systematic record of reservations.
• Check-In and Check-Out: Welcome guests upon arrival, facilitate smooth check-ins, and provide necessary information about the property. Coordinate with housekeeping and maintenance teams to ensure the property is in top condition for each guest arrival.
• Guest Assistance: Be a point of contact for guests during their stay, addressing any requests, concerns, or issues promptly and effectively. Provide recommendations for local attractions, dining, and other services to enhance their experience.
• Feedback and Improvement: Collect guest feedback and reviews to identify areas of improvement. Work collaboratively with other departments to enhance overall guest satisfaction.

Requirements:

• Experience: Minimum of 2 years of experience in guest relations, preferably in the hospitality or vacation rental industry.
• Communication Skills: Excellent verbal and written communication skills in English. Knowledge of additional languages is a plus.
• Customer Focus: Strong customer service orientation with the ability to anticipate and meet guest needs.
• Organizational Skills: Detail-oriented and able to manage multiple tasks efficiently.
• Interpersonal Skills: Ability to build positive relationships with guests and team members.
• Technology Proficiency: Proficient in using reservation systems, Microsoft Office, and other relevant software.
• Availability: Flexibility to work weekends and holidays as needed.