Housekeeping Supervisor

Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

Job Description:

The Housekeeping Supervisor will play a key role in ensuring the cleanliness, orderliness, and overall guest satisfaction in the hotel's guest rooms and public areas. This position requires strong leadership skills, attention to detail, and the ability to effectively manage a team of housekeeping staff.

• Supervise and coordinate the activities of the housekeeping team, including room attendants, housemen, and laundry staff.
• Assign duties and inspect work to maintain the highest standards of cleanliness and hygiene throughout the hotel.
• Train and develop housekeeping staff in cleaning techniques, safety procedures, and guest service standards.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and maintenance standards.
• Monitor inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment.
• Address guest inquiries, concerns, and requests promptly and professionally, ensuring exceptional service delivery.
• Assist in the recruitment and onboarding of new housekeeping team members.
• Collaborate with other departments, such as Front Office and Maintenance, to ensure seamless operations and timely resolution of guest-related issues.
• Report and follow up on maintenance requests and repairs needed within guest rooms or public areas.
• Assist in the implementation and enforcement of housekeeping policies, procedures, and quality standards.
• Conduct performance evaluations and provide feedback to housekeeping staff, recognizing and rewarding exceptional performance and addressing performance issues as necessary.

Desired Skill & Expertise:

• High school diploma or equivalent (Hospitality-related certification or degree is a plus).
• Proven experience as a Housekeeping Supervisor or in a similar supervisory role within a hotel or hospitality environment.
• Thorough knowledge of housekeeping procedures, cleaning techniques, and quality standards.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and a commitment to delivering high-quality service.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Proficiency in housekeeping management systems and related software.
• Knowledge of health and safety regulations and practices.
• Flexibility to work shifts, including weekends and holidays.