Duties & Responsibilities :-
● Implement and follow up customers’ needs and inquiries with the other departments.
● Manage Logistics/ Customer services budget by develop cost-effective plans.
● Follow up customers feedback regarding the company services & product in order to avoid any problems.
● Ensure that all orders are delivered to customers on time and in good conditions.
● Develop & Implement Policies & procedure for Customers services & Logistics department.
● Solve any problems related to customers complaints and queries.
● Track and develop the company services that provided to customers.
● Make sure all logistic vehicles are safe and efficient during the work proper and according to requirement.
Qualifications & Skills :-
● Graduated
● Minimum 10 years working experience for Customer Services & Logistics
● Minimum 5 years’ experience of people management experience
● Excellent analytical, problem solving and organisational skills.
● Record of successful distribution, logistics and customer service
● Excellent written and oral communication skills.
