Patient Coordinator with Sales Backg...

Full job description

We are seeking a dynamic and personable Patient Coordinator with a strong sales background and clinic experience to join our team. The ideal candidate will have excellent interpersonal skills, a passion for providing outstanding customer service, and a keen ability to identify sales opportunities. This role involves welcoming and assisting patients, managing reservations, and promoting clinic services.

Key Responsibilities:

Customer Service:

• Greet patients upon arrival with a warm and friendly demeanor.
• Escort patients to their designated waiting areas.
• Address patient inquiries and resolve any issues promptly and courteously.
• Ensure a pleasant and seamless experience from arrival to departure.

Sales and Promotion:

• Utilize sales techniques to promote clinic services.
• Identify and act upon opportunities to upsell products or services.
• Inform patients about ongoing promotions, membership plans, or loyalty programs.
• Collaborate with the marketing team to implement sales strategies and campaigns.

Clinic Support:

• Assist in scheduling appointments and managing the clinic's booking system.
• Provide basic information about clinic services, treatments, or procedures.
• Support clinic staff by preparing patient files and ensuring timely flow of appointments.
• Ensure all clinic policies and procedures are followed in patient interactions.

Operational Duties:

• Manage the reception area, ensuring it is tidy, organized, and welcoming.
• Handle phone calls, emails, and other communication channels efficiently.
• Maintain accurate records of patient visits and transactions.
• Coordinate with other departments to ensure a high standard of service.

Qualifications:

• High school diploma or equivalent; additional education in sales or healthcare is a plus.
• Proven experience in a sales role, preferably within a clinical environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using booking and sales software.
• A friendly and approachable demeanor.

Preferred Experience:

• Previous experience working in a clinic or healthcare setting.
• Familiarity with medical terminology and clinic operations.
• Knowledge of CRM software and sales techniques.
• Bilingual abilities are a plus.

Working Conditions:

• Flexible working hours, including evenings and weekends, may be required.
• Standing for extended periods and light physical activity may be involved.

Benefits:

• Competitive salary.
• Professional development opportunities.
• Employee discounts on clinic services.

Job Type: Full-time

Pay: AED7,000.00 - AED9,000.00 per month