Job Description
  • Plan and implement call center strategy
  • Determine targets for call center
  • Hire and onboard new call center employees
  • Answer staff questions, provide guidance and feedback to team members
  • Train new employees
  • Onboard new employees
  • Ensure a friendly and motivating work environment
  • Measure performance with KPIs such as call interruptions, calls waiting, etc.
  • Ensure adherence to the company's policies and procedures
  • Keep senior management informed about recurring issues or problems
  • Prepare monthly, quarterly and annual reports
  • Speak, read, and write (Arabic and English / As Fluent).
  • 3 years experience as call center agent and 2 year experience as supervisor or team leader
Job Overview
Job Posted:
3 days ago
Job Expire In:
2d 22h
Job Type
Full Time
Job Role
Executive
Education
Bachelor Degree
Experience
3+ Years