Store Manager (Telecom)

Responsibilities:

• Coordinate and oversee the planning, organizing, and delegating of work of the staff and staff rotation.
• Handling customer queries, complains, and concern
• Ensures that all policies, procedures, and controls are followed in the store.
• Setting and achieving KPIs and generating sales for the retail store
• Monitoring availability of stock, making appropriate arrangements to ensure on time deliveries
• Planning and maintaining efficient store operations; assigning and evaluating the work performance of personnel assigned to the store

Requirements:

• At least 3 years of experience in Telecom industry
• Good understanding of retail store environment.
• At least 2 years of managerial experience in Telecom/IT/Electronics industry

Additional qualification:

• Bachelors degree in IT, Telecom, Sales or Marketing

Knowledge and skills:

• Leadership
• People management
• Commercial savvy
• Operational knowledge
• Sales expertise with ability to coach for performance
• Product knowledge