Telesales Team Leader

Job Summary:

To lead outbound telesales channel for acquisition of banking products for our partner banks. Preferred knowledgeable in Call Center SLA’s & functionalities.

Job Responsibilities: -

• Lead an outbound telesales unit of up to 20 telesales staff.
   
• Responsible for overall profitability of the Telesales channel.
   
• Drive the overall productivity of the team as per the assigned monthly and yearly targets.
   
• Hiring, training and providing coaching and assisting team members.
   
• Monitors and reviews phone calls to ensure quality service and handle customer complaints and escalations.
   
• Ensuring compliance with applicable policies of our partner banks.
   

Experience: Minimum 1-2 years in leadership role in telecom or banking

Educational Qualification:  Graduate

Skills & Abilities:

• Knowledge of banking products mandatory
   
• Good Team Management, Communication, Relationship and Leadership skills
   
• Strong analytical skills.