Ticketing and Hotel Reservation Agen...

Responsibilities

• Assist customers in ticketing and hotel reservation bookings, ensuring accuracy and efficiency.
• Provide excellent customer service by addressing inquiries, resolving complaints, and offering recommendations.
• Collaborate with hotels and airlines to secure the best rates and availability for customers.
• Manage multiple reservations and ensure all necessary documentation and confirmations are provided to customers.
• Stay updated on industry trends and changes in policies and procedures.
• Maintain a thorough understanding of different travel destinations and their attractions to assist customers with their travel plans.
• Handle special requests and accommodations for customers, such as arranging transportation or dietary preferences.
• Provide support and assistance to customers during their travel, including resolving any issues or emergencies.

Qualifications

• Minimum 2 years of experience in a similar role, preferably in the travel industry.
• Exceptional attention to detail and accuracy in data entry within the Galileo system.
• Excellent communication skills, including fluency in English and a second language.
• Strong problem-solving skills to quickly resolve customer issues and complaints.
• Ability to work in a fast-paced environment and prioritize tasks accordingly.
• Detail-oriented with strong organizational skills to effectively manage multiple reservations and inquiries.