As a KPI (Key Performance Indicator) Analyst, you will be responsible for analysing, interpreting, and reporting on key performance metrics to support decision-making and drive business growth. You will collaborate with various departments to identify relevant KPIs, develop measurement frameworks, and provide actionable insights to improve operational efficiency and performance.
Key Responsibilities:
· Collaborate with department managers to define and document key performance indicators (KPIs) aligned with organizational goals and objectives.
· Design and implement measurement frameworks to track KPIs across different departments and functions.
· Develop reports, dashboards, and visualizations to communicate KPI results effectively to the management at all levels of the organization.
· Monitor KPI performance against targets and benchmarks, identifying areas of improvement and recommending corrective actions as needed.
· Conduct root cause analysis to understand the drivers behind KPI fluctuations and performance trends.
· Stay updated on industry trends, best practices, and emerging technologies related to performance measurement and analytics.
· Collaborate with IT teams to ensure data integrity, accuracy, and accessibility for KPI reporting and analysis.
Qualifications and Skills:
· Bachelor’s degree in business administration, Statistics, Mathematics, Economics, or a related field. Master's degree preferred.
· Proven experience (5-7 years) in a similar role.
· Strong analytical skills with the ability to collect, organize, analyze, and disseminate large volumes of complex data.
· Proficiency in data visualization tools such as Tableau, Power BI, or similar platforms.
· Advanced Excel skills, including pivot tables, data analysis, and formulae.
· Familiarity with statistical analysis techniques and tools (e.g., R, Python) is a plus.
· Excellent communication skills with the ability to present complex information in a clear and concise manner.
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