Duty Manager

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Job Description

• Extend personal service and attention to all guests.
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests.
• Prepare and provide the daily reports, control reports (house account revenue and statistics)
• Monitor credit limits stringently, inform FOM when exceeding limitations
• Maintain and update guest history profiles through the Opera guest profile system.
• Prepare and provide the daily reports, control reports (house account revenue and statistics)
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements.
• Give courtesy calls and complete the daily call log as per established guidelines.
• Close work with all team members reporting to you so that productivity remains high, and the department is efficient. •
• Checking of standards achieved and identification of areas which standards are not being met.
• Encouragement of safe work, promotion of personal well-being and of environmental awareness.

Qualifications

• Flexibility to respond to a range of different work situations.
• Must have the ability to multi task.
• Excellent communication and interpersonal skills.
• Ability to work under pressure.

Additional Information
Your team and working environment:

A wonderful brand new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.