Job Description

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front Desk/Receptionist or similar role
  • Experience with hotel reservations software,
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

Ability to commute/relocate:

  • Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

  • Knowledgeable in WINHMS?
Job Overview
Job Posted:
2 days ago
Job Expire In:
1w 5d
Job Type
Full Time
Job Role
Executive
Education
Bachelor Degree
Experience
1 Year