Job Responsibilities:
· Perform all check-in and check-out tasks
· Manage online and phone reservations
· Register guests collecting necessary information
· Welcome guests upon their arrival and assign rooms
· Provide information about our hotel, available rooms, rates and amenities
· Respond to clients’ complaints in a timely and professional manner
· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
· Upsell additional facilities and services, when appropriate
· Maintain updated records of bookings and payments
Requirements and skills
· 2 year experience as a Hotel Front Desk Agent, Receptionist or similar role
· Experience with hotel reservations software IDS
· Customer service attitude
· Excellent communication and organizational skills
· Degree in hotel management is a plus
