Job Responsibilities:
· Ensure front desk is tidy and has all necessary stationery and material
· Train, supervise and support office staff, including receptionists, security guards and call center agents
· Schedule shifts
· Ensure timely and accurate customer service
· Handle complaints and specific customers requests
· Troubleshoot emergencies
· Ensure proper mail distribution
· Prepare and monitor office budget
· Ensure company’s policies and security requirements are met
Requirements and skills
· 4 years experience as a Front desk manager or Reception manager
· Proficiency in English (oral and written)
· Solid knowledge of MS Office, particularly Excel and Word
· Excellent communication and people skills
· Good organizational and multitasking abilities
· Problem-solving skills
High School diploma; additional certification is a plus
