Head of People & Culture

Tradeling.com is MENA’s largest B2B marketplace delivering an exceptional experience to our customers and vendors. Founded in 2019 and backed by the Government of Dubai, we are transforming the way business is conducted in MENA. With over one million SKUs across multiple categories ranging from office supplies, food and beverage, and consumer electronics. At Tradeling, we embrace the challenge to innovate on behalf of our customers and vendors connecting global and regional suppliers to MENA based demand.

Company Values

As a member of our team, you will be expected to embody our values in your work and interactions.

• People First - Leading with Empathy, Always Empowering, Consistently Appreciating.
• Diversity - Creating Inclusiveness, always ensuring Fairness, Driving Collaboration.
• Integrity - Trusting in each other to do the right thing, Accountable in everything we do, Continuous in Transparency
• Excellence - Seeking continuous Development, Striving for Innovation, Operating with Agility.
• Customer Obsession - Understanding customer needs, Leading customers through Partnership, Creating Impact

Department

People and Culture

Location

Dubai

Reports to

CEO

Position Overview

Reporting directly to the CEO, the Head of People & Culture is a leadership role responsible for overseeing all aspects of the People & Culture department within Tradeling. This includes developing and implementing HR strategies, tactical plans and HR operations that align with the company's overall objectives and goals. In close alignment with the leadership team, you will be managing all related HR work streams from, performance management, training and development, compensation and benefits, employee relations and welfare and ensuring compliance with employment laws.

Responsibilities

Organizational Design and Development

• Work the CEO to suggest recommendations on the structure of the business departments and teams to ensure effective spans and layers that ensure accountability and deliver results.
• Work with functional leads to consult on teams’ structures and establish effective workflows and output.
• Assess existing business department for deficiencies and / or skills gaps to incorporate into L& D and workforce planning.
• Regularly review interdepartmental relationships and suggest tactical plans to build cohesive relationships.

Talent & Performance Management

• Lead, manage and own the performance review cycle including methodology, process, training, and documentation advising on capability development through an OKR framework.
• Build an internal pipeline of top performers using talent management tools such as the 9-box grid working with leaders to ensure retention of leading talent.
• Regularly conduct talent calibration exercises with managers and leaders to establish consistent talent benchmarks.
• Work with leaders on transparent double tier succession planning in close collaboration with leaders and leading talent.

Learning and Development

• Lead, manage and own Tradeling’s learning and development program to ensure that the community and business is constantly developing and evolving.
• Conduct regular sessions with key stakeholders to understand top-down and bottom-up training needs to incorporate into the annual training agenda.
• Own the training calendar and cost ensuring quarterly training calendars are communicated to the business and community.
• Lead training sessions on behavioral skills across the business from Values, Management, Feedback, Performance Reviews.

Employee Engagement & Welfare

• Develop, execute, and measure employee engagement strategies and programs to boost morale and job satisfaction.
• Create and implement employee recognition and reward programs to acknowledge and celebrate achievements.
• Own, communicate and embed the Tradeling Leadership Competencies into all HR and business processes/systems.
• Establish and monitor key HR metrics to measure the effectiveness of HR programs and initiatives.
• Own the development, roll out and management of the Your Voice Matters survey and create effective tactical plans to manage key deficit areas.

Compensation and Benefit

• Manage compensation and benefits programs, ensuring Tradeling remains competitive as well as being compliant with applicable laws.
• Oversee employee benefit programs and regularly measure to enhance the overall employee experience.
• Manage the compensation and benefits program effectively staying on top of competitor offerings and making the data driven recommendations to the CEO.

Recruitment & Selection

• Oversee the Work Force Planning and consequential recruitment Process for the organization, forecasting staffing needs, and tracking key HR metrics like cost per hire and retention rates.
• Optimize the recruitment and onboarding process, ensuring the organization attracts and retains top talent.
• Promote diversity and inclusion initiatives to create a diverse and equitable workplace.

Requirements (Hard Skills)

• Bachelor’s degree in human resources or related field
• 10+ years HR experience with at least 2 years in a senior role
• Excellent Project Management experience
• Expertise in policy and procedure design with an excellent understanding of local labor laws

Requirements (Soft Skills)

• Experience working in a technology / ecommerce company.
• Exceptional relationship building, senior stakeholder management and interpersonal skills.
• Strong leadership, people management and communication skills

About us

Equal Opportunity Employer

Putting our people first while ensuring our culture is grounded in diversity and where integrity is pivotal, will mean we are driving individual and community excellence and ensuring our customers are at the heart of everything that we do! We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All employment is decided based on qualifications, merit, and business need.

Come build the future of B2B e-commerce with us

By working together on behalf of our customers, we are disrupting and shaping B2B online trade. Our culture is based on creativity, leadership, teamwork, excellence, passion, integrity, and fun! Our company is growing fast but we understand the importance of having a healthy work-life balance. This is an excellent opportunity to work for a fast-paced, growing, innovative company, making a big impact on a rapidly evolving space, and having fun along the way!